Who does the warranty lie with?

As we are the retailer, the warranty on your item does not lie with us directly. We therefore need to process warranty claims through our suppliers in order for them to be resolved. You will receive an email to let you know when your item has been sent to the supplier, and when they make a decision.


{writeTagHeader} {writeArticleTags}


You cannot comment on this entry

Most popular FAQs

  1. What do I do if I have not received ... (186432 views)
  2. Will I be charged customs and import charges? (179908 views)
  3. How long will it take for my order to ... (177399 views)
  4. Do you deliver to my country? (171841 views)
  5. How can I pay for my order? (168993 views)
  6. How do I ensure I receive updates regarding my ... (161548 views)
  7. Where is my order? (155604 views)
  8. How do I return an item? (154255 views)
  9. What delivery options do you offer? (154015 views)
  10. I have received my item and it is damaged. ... (133660 views)

Latest FAQs

  1. What is the warranty period for my item? (2016-12-20 11:24)
  2. How do I raise a warranty claim? (2016-12-20 11:23)
  3. What happens when I receive an outcome? (2016-12-20 11:19)
  4. How long must I allow for a resolution? (2016-12-20 11:18)
  5. Who does the warranty lie with? (2016-12-20 11:18)