Who does the warranty lie with?

As we are the retailer, the warranty on your item does not lie with us directly. We therefore need to process warranty claims through our suppliers in order for them to be resolved. You will receive an email to let you know when your item has been sent to the supplier, and when they make a decision.


{writeTagHeader} {writeArticleTags}


You cannot comment on this entry

Most popular FAQs

  1. What do I do if I have not received ... (215942 views)
  2. Will I be charged customs and import charges? (207070 views)
  3. How long will it take for my order to ... (204639 views)
  4. Do you deliver to my country? (197811 views)
  5. How can I pay for my order? (194341 views)
  6. How do I ensure I receive updates regarding my ... (186848 views)
  7. Where is my order? (183348 views)
  8. How do I return an item? (181778 views)
  9. What delivery options do you offer? (180013 views)
  10. I have received my item and it is damaged. ... (159334 views)

Latest FAQs

  1. What is the warranty period for my item? (2016-12-20 11:24)
  2. How do I raise a warranty claim? (2016-12-20 11:23)
  3. What happens when I receive an outcome? (2016-12-20 11:19)
  4. How long must I allow for a resolution? (2016-12-20 11:18)
  5. Who does the warranty lie with? (2016-12-20 11:18)