I have received my item and it is damaged. What should I do?

We are sorry your order has been damaged, please accept our apologies for any inconvenience this may have caused.Please note if your order has been received damaged we request that you report this upon arrival of your order.


We will then assess the damage and arrange a suitable solution for you.


{writeTagHeader} {writeArticleTags}


You cannot comment on this entry

Most popular FAQs

  1. What do I do if I have not received ... (216023 views)
  2. Will I be charged customs and import charges? (207114 views)
  3. How long will it take for my order to ... (204709 views)
  4. Do you deliver to my country? (197856 views)
  5. How can I pay for my order? (194375 views)
  6. How do I ensure I receive updates regarding my ... (186870 views)
  7. Where is my order? (183400 views)
  8. How do I return an item? (181862 views)
  9. What delivery options do you offer? (180052 views)
  10. I have received my item and it is damaged. ... (159363 views)

Latest FAQs

  1. What is the warranty period for my item? (2016-12-20 11:24)
  2. How do I raise a warranty claim? (2016-12-20 11:23)
  3. What happens when I receive an outcome? (2016-12-20 11:19)
  4. How long must I allow for a resolution? (2016-12-20 11:18)
  5. Who does the warranty lie with? (2016-12-20 11:18)