I have received my item and it is damaged. What should I do?

We are sorry your order has been damaged, please accept our apologies for any inconvenience this may have caused.Please note if your order has been received damaged we request that you report this upon arrival of your order.


We will then assess the damage and arrange a suitable solution for you.


{writeTagHeader} {writeArticleTags}


You cannot comment on this entry

Most popular FAQs

  1. What do I do if I have not received ... (217605 views)
  2. Will I be charged customs and import charges? (207835 views)
  3. How long will it take for my order to ... (205554 views)
  4. Do you deliver to my country? (199175 views)
  5. How can I pay for my order? (194764 views)
  6. How do I ensure I receive updates regarding my ... (187180 views)
  7. Where is my order? (184700 views)
  8. How do I return an item? (183193 views)
  9. What delivery options do you offer? (180500 views)
  10. I have received my item and it is damaged. ... (159696 views)

Latest FAQs

  1. What is the warranty period for my item? (2016-12-20 11:24)
  2. How do I raise a warranty claim? (2016-12-20 11:23)
  3. What happens when I receive an outcome? (2016-12-20 11:19)
  4. How long must I allow for a resolution? (2016-12-20 11:18)
  5. Who does the warranty lie with? (2016-12-20 11:18)