Who does the warranty lie with?

As we are the retailer, the warranty on your item does not lie with us directly. We therefore need to process warranty claims through our suppliers in order for them to be resolved. You will receive an email to let you know when your item has been sent to the supplier, and when they make a decision.

{writeArticleCategories}

{writeTagHeader} {writeArticleTags}

{writeRelatedArticlesHeader}{writeRelatedArticles}

You cannot comment on this entry

Most popular FAQs

  1. What do I do if I have not received ... (207565 views)
  2. Will I be charged customs and import charges? (199211 views)
  3. How long will it take for my order to ... (196861 views)
  4. Do you deliver to my country? (190310 views)
  5. How can I pay for my order? (187081 views)
  6. How do I ensure I receive updates regarding my ... (179613 views)
  7. Where is my order? (175449 views)
  8. How do I return an item? (173711 views)
  9. What delivery options do you offer? (172553 views)
  10. I have received my item and it is damaged. ... (151889 views)

Latest FAQs

  1. What is the warranty period for my item? (2016-12-20 11:24)
  2. How do I raise a warranty claim? (2016-12-20 11:23)
  3. What happens when I receive an outcome? (2016-12-20 11:19)
  4. How long must I allow for a resolution? (2016-12-20 11:18)
  5. Who does the warranty lie with? (2016-12-20 11:18)