I have received my item and it is damaged. What should I do?

We are sorry your order has been damaged, please accept our apologies for any inconvenience this may have caused.Please note if your order has been received damaged we request that you report this upon arrival of your order.


We will then assess the damage and arrange a suitable solution for you.


{writeTagHeader} {writeArticleTags}


You cannot comment on this entry

Most popular FAQs

  1. What do I do if I have not received ... (215025 views)
  2. Will I be charged customs and import charges? (206361 views)
  3. How long will it take for my order to ... (203985 views)
  4. Do you deliver to my country? (197403 views)
  5. How can I pay for my order? (194059 views)
  6. How do I ensure I receive updates regarding my ... (186585 views)
  7. Where is my order? (182691 views)
  8. How do I return an item? (181004 views)
  9. What delivery options do you offer? (179612 views)
  10. I have received my item and it is damaged. ... (159018 views)

Latest FAQs

  1. What is the warranty period for my item? (2016-12-20 11:24)
  2. How do I raise a warranty claim? (2016-12-20 11:23)
  3. What happens when I receive an outcome? (2016-12-20 11:19)
  4. How long must I allow for a resolution? (2016-12-20 11:18)
  5. Who does the warranty lie with? (2016-12-20 11:18)