How do I raise a warranty claim?

If your product has developed a fault that you believe should be covered under warranty then please get in touch and we will be happy to help if we can. Please contact us through your account with your order number, a detailed description of the fault, and photographs where applicable.



{writeTagHeader} {writeArticleTags}


You cannot comment on this entry

Most popular FAQs

  1. What do I do if I have not received ... (218003 views)
  2. Will I be charged customs and import charges? (208064 views)
  3. How long will it take for my order to ... (205799 views)
  4. Do you deliver to my country? (199308 views)
  5. How can I pay for my order? (194903 views)
  6. How do I ensure I receive updates regarding my ... (187310 views)
  7. Where is my order? (185069 views)
  8. How do I return an item? (183447 views)
  9. What delivery options do you offer? (180624 views)
  10. I have received my item and it is damaged. ... (159835 views)

Latest FAQs

  1. What is the warranty period for my item? (2016-12-20 11:24)
  2. How do I raise a warranty claim? (2016-12-20 11:23)
  3. What happens when I receive an outcome? (2016-12-20 11:19)
  4. How long must I allow for a resolution? (2016-12-20 11:18)
  5. Who does the warranty lie with? (2016-12-20 11:18)