What happens when I receive an outcome?

Should your claim be successful, you will receive a repair or replacement where possible. If this is not possible we reserve the right to offer an alternative of equal or greater value (the colour may vary, but not if we can help it) or a partial refund proportional to the remaining life of the product. Alternatively we may offer to refund the value of the item in the form of account credit for use on further orders from ProBikeKit.


Please note: A cash refund can only be processed on claims made within 30 days of receipt of the item. Unfortunately cash refunds cannot be provided for anything outside of this 30 day period.


Any warranty claims that are not successful with either be returned back to you or disposed of, as per your request.


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