Who does the warranty lie with?

As we are the retailer, the warranty on your item does not lie with us directly. We therefore need to process warranty claims through our suppliers in order for them to be resolved. You will receive an email to let you know when your item has been sent to the supplier, and when they make a decision.


{writeTagHeader} {writeArticleTags}


You cannot comment on this entry

Most popular FAQs

  1. What do I do if I have not received ... (218004 views)
  2. Will I be charged customs and import charges? (208065 views)
  3. How long will it take for my order to ... (205799 views)
  4. Do you deliver to my country? (199308 views)
  5. How can I pay for my order? (194904 views)
  6. How do I ensure I receive updates regarding my ... (187311 views)
  7. Where is my order? (185069 views)
  8. How do I return an item? (183448 views)
  9. What delivery options do you offer? (180625 views)
  10. I have received my item and it is damaged. ... (159835 views)

Latest FAQs

  1. What is the warranty period for my item? (2016-12-20 11:24)
  2. How do I raise a warranty claim? (2016-12-20 11:23)
  3. What happens when I receive an outcome? (2016-12-20 11:19)
  4. How long must I allow for a resolution? (2016-12-20 11:18)
  5. Who does the warranty lie with? (2016-12-20 11:18)