How do I raise a warranty claim?

If your product has developed a fault that you believe should be covered under warranty then please get in touch and we will be happy to help if we can. Please contact us through your account with your order number, a detailed description of the fault, and photographs where applicable.



{writeTagHeader} {writeArticleTags}


You cannot comment on this entry

Most popular FAQs

  1. What do I do if I have not received ... (218942 views)
  2. Will I be charged customs and import charges? (208495 views)
  3. How long will it take for my order to ... (206289 views)
  4. Do you deliver to my country? (199595 views)
  5. How can I pay for my order? (195152 views)
  6. How do I ensure I receive updates regarding my ... (187551 views)
  7. Where is my order? (185907 views)
  8. How do I return an item? (183963 views)
  9. What delivery options do you offer? (180877 views)
  10. I have received my item and it is damaged. ... (160083 views)

Latest FAQs

  1. What is the warranty period for my item? (2016-12-20 11:24)
  2. How do I raise a warranty claim? (2016-12-20 11:23)
  3. What happens when I receive an outcome? (2016-12-20 11:19)
  4. How long must I allow for a resolution? (2016-12-20 11:18)
  5. Who does the warranty lie with? (2016-12-20 11:18)