I have received my item and it is damaged. What should I do?

We are sorry your order has been damaged, please accept our apologies for any inconvenience this may have caused.Please note if your order has been received damaged we request that you report this upon arrival of your order.

 

We will then assess the damage and arrange a suitable solution for you.


{writeArticleCategories}

{writeTagHeader} {writeArticleTags}

{writeRelatedArticlesHeader}{writeRelatedArticles}

You cannot comment on this entry

Most popular FAQs

  1. What do I do if I have not received ... (218015 views)
  2. Will I be charged customs and import charges? (208074 views)
  3. How long will it take for my order to ... (205808 views)
  4. Do you deliver to my country? (199316 views)
  5. How can I pay for my order? (194911 views)
  6. How do I ensure I receive updates regarding my ... (187319 views)
  7. Where is my order? (185079 views)
  8. How do I return an item? (183458 views)
  9. What delivery options do you offer? (180632 views)
  10. I have received my item and it is damaged. ... (159842 views)

Latest FAQs

  1. What is the warranty period for my item? (2016-12-20 11:24)
  2. How do I raise a warranty claim? (2016-12-20 11:23)
  3. What happens when I receive an outcome? (2016-12-20 11:19)
  4. How long must I allow for a resolution? (2016-12-20 11:18)
  5. Who does the warranty lie with? (2016-12-20 11:18)